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We've spent years dealing with AC problems inside our condo. Since our complex runs on a "chiller unit," lots of professional HVAC companies either have no knowledge of this type of system and will not work on one OR have come out and said we need an entire new system for us to ever feel cold air again. We've also had a few private contractors "fix it" with temporary rigs that eventually fail.
Accutemp was recommended and we were THRILLED with how amazing our technician Damir was. He acted like a friend, keeping our best interests at heart and explaining all questions we had in detail and in ways we could understand. He was so real and acted as if it were his own problem he was fixing. He cleaned our coils to help us cool the air (it's June, btw) and made sure it helped deliver cool air through our vents before he left.
We now have cool air and are scheduling another visit for a full maintenance to fix our system FOR GOOD.
Thank you, DAMIR for being awesome and keeping us cool! AND THANK YOU ACCUTEMP for finally giving us the service we NEED!!!!!!
I have been an AccuTemp customer now for 2 plus years and once again your staff and service technicians are a pleasure to work with. I switched to AccuTemp on the recommendation of a friend after a bad experience with a well known service company in the Phoenix area and made the right choice! My heat pump is 18 years old and recently was not cooling well. I called on a Wednesday in June (110+) and your service technician, Brian, arrived on site by 1:30 the next day. He checked the unit, added a bit of Freon and although it is showing its age, he said it should be good for a while longer. Brian has been servicing my AC now for almost 2 years and is always welcome site when dealing with cooling issues especially on a hot day. AccuTemp has earned my trust and will continue to be my first choice for service. When it does comes time to replace the old work horse, AccuTemp will be my first and best choice for the job!
In March I asked AccuTemp to come out and give me an estimate on how much it would cost to have a new unit. The man who came out was professional, polite, and explained the entire process to me. He listened to my needs and was able to accommodate those in the installation process (originally the rooms in the front of my house were always really hot and never cooled down). When they came to install the unit, the crew was very friendly, clean, and explained everything about the new unit and how to operate the fancy touch screen thermostats they have now. Just recently the unit started stopping due to a communication error with the unit. I called and AccuTemp had someone out within an hour of my original phone call. The service tech, Brian, had the issue sorted out within 20 minutes. Again, he was very friendly and explained what was going on and how he fixed it. I am so thankful that I chose AccuTemp! I will never go anywhere else.
I have a 13 year old Air Conditioner that I expect to have to replace any day now. Since it is getting warm in Phoenix I called up AccuTemp to come out and have a look. Their technician showed up on time at 8am and walked through the setup inside and outside of my house. He was very nice to my dogs and answered all of my questions about how things were setup with our thermostat and ducts. He went on the roof and looked over the unit and said everything looked fine and that we should be good for at least this summer.
It was very refreshing to not be pitched and sold on new things I need to buy the whole time he was there. I highly recommend AccuTemp Refrigeration!